Responsible Gaming at g2999 — Play Smart, Stay in Control

1. Age Restriction Policy — 18+ Only

g2999 is an adults-only platform. All players must be at least 18 years of age to register, deposit, place bets, or play any game on g2999.bet. This is a firm, non-negotiable policy that applies to every player across Bangladesh — from Dhaka and Chittagong to Sylhet, Khulna, Rajshahi, Barisal, Rangpur, and Mymensingh.

How We Verify Player Age

During the KYC (Know Your Customer) verification process, every g2999 player is required to submit a valid government-issued identity document — such as a Bangladesh National Identity Card (NID), passport, or driving licence — that clearly shows their date of birth. Withdrawals are not processed until age verification is successfully completed.

g2999 also uses automated risk-scoring to flag accounts that may be operated by underage individuals, and our support team is trained to escalate any suspected cases for immediate review. We take underage gambling extremely seriously and have zero tolerance for any attempt to circumvent our age verification processes.

Protecting Minors in Your Household

If you share a device or computer with younger family members, we strongly recommend taking the following precautions to prevent accidental access to g2999:

• Always log out of your g2999 account when you have finished your session, especially on shared or family devices.
• Never save your g2999 password in a browser or password manager that younger users can access.
• Consider activating parental control software on shared devices. Reputable tools such as Net Nanny, Qustodio, and Bark can restrict access to gambling-related websites.
• Keep your account credentials strictly private — do not share your username or password with anyone, including other adults.

2. Recognising Problem Gambling

Gambling is an enjoyable form of entertainment for the vast majority of players when approached responsibly. However, for a small number of people, gambling can develop into a compulsive behaviour that negatively affects their finances, relationships, and mental health. Recognising the early warning signs of problem gambling is the first and most important step toward getting help.

If you recognise three or more of the warning signs above in your own behaviour, we strongly encourage you to use the g2999 responsible gaming tools described in the sections below, and to reach out to our support team or a professional counselling service without delay. There is no shame in acknowledging a problem — acting early makes recovery significantly more manageable.

3. g2999 Responsible Gaming Tools

g2999 provides a comprehensive suite of responsible gaming tools accessible directly from your account dashboard. These tools are designed to give you full control over your gambling activity and to make it easy to seek help when needed. All tools take effect immediately or within the timeframe specified — there is no waiting period to activate a restriction.

All responsible gaming tools can be found under the Account Settings → Responsible Gaming section of your g2999 account dashboard. If you experience any difficulty accessing these tools, contact our support team immediately via live chat — your request will be processed within minutes.

4. Deposit & Loss Limits

Deposit and loss limits are among the most effective tools for maintaining a sustainable, enjoyable gambling habit. g2999 strongly encourages every player to set limits that reflect their personal financial situation before they begin playing — not after a losing session when emotions may be running high.

How Deposit Limits Work

A deposit limit restricts the total amount of money you can add to your g2999 account within a chosen time period. For example, if you set a daily deposit limit of ৳2,000, you will be unable to deposit any further funds once that amount has been reached — even if your account balance is zero. The limit automatically resets at the start of the next period.

Setting a Budget Before You Play

Before placing any bet on g2999, we recommend deciding in advance how much money and time you are comfortable spending on gambling in a given week or month. Treat this amount as an entertainment budget — money you are prepared to lose in exchange for the enjoyment of playing. Never gamble with money that is designated for essential expenses such as rent, food, utility bills, or loan repayments.

5. Self-Exclusion & Account Closure

Self-exclusion is a formal commitment — made by you — to refrain from gambling on g2999 for a defined period. It is the strongest tool available within the g2999 platform and is designed for players who feel that their gambling has become, or is at risk of becoming, a problem. Self-exclusion is always available, takes effect immediately, and cannot be reversed during the active period.

Available Self-Exclusion Periods

• 6 Months — A structured short-term break to assess your gambling habits and take stock.
• 1 Year — A medium-term exclusion providing a meaningful period of distance from gambling.
• 3 Years — For players who recognise a significant pattern of harmful gambling behaviour.
• 5 Years — A long-term commitment for serious cases requiring extended support.
• Permanent — Irreversible closure of your g2999 account. This option cannot be undone.

What Happens During Self-Exclusion

When a self-exclusion is activated on your g2999 account, the following actions are taken immediately:

1. Your g2999 account is locked and you are logged out of all active sessions on all devices.
2. All pending bets are settled according to normal rules; any remaining account balance is returned to your verified withdrawal method.
3. Your account is flagged to prevent re-registration using the same name, date of birth, email address, or mobile number during the exclusion period.
4. All marketing communications from g2999 — including promotional emails, SMS messages, and push notifications — are immediately suspended for the duration of your exclusion.
5. A confirmation of your self-exclusion is sent to your registered email address for your records.

How to Request Self-Exclusion

You can request self-exclusion through any of the following channels:

• Account Dashboard: Navigate to Account Settings → Responsible Gaming → Self-Exclusion and follow the on-screen instructions.
• Live Chat: Contact our 24/7 support team via live chat within your account and request self-exclusion verbally — our team will process the request immediately.
• Email: Send a written request to [email protected] (plain text — not a clickable link) including your full name, registered email address, and preferred exclusion period.

6. Support Resources & Getting Help

If gambling has become a source of stress, financial difficulty, or emotional harm — for you or for someone you care about — please reach out for support. You are not alone, and help is available. g2999 is committed to directing players toward the most relevant resources for their situation.

Internal g2999 Support

Our support team is available 24 hours a day, 7 days a week, via the live chat feature within your g2999 account dashboard. All responsible gaming requests — including limit changes, time-outs, and self-exclusion — are treated as our absolute highest priority and will be actioned within minutes of your request being received. There is no judgment, no pressure, and no barrier to accessing help.

Talking to Someone You Trust

Sometimes the most effective first step is simply talking to a trusted friend, family member, or colleague about how you are feeling. Many people find that sharing their concerns with someone they trust helps put their situation into perspective and opens up practical avenues of support. If you are based in Bangladesh and feel that your gambling habits are affecting your daily life, consider speaking to your family doctor or a mental health professional who can refer you to appropriate counselling services.

Practical Steps If You Are Struggling

• Activate a deposit limit or loss limit on your g2999 account right now — even a small step helps.
• Set a time-out to give yourself a structured break from gambling.
• Track your gambling spending by reviewing your transaction history in your g2999 account dashboard.
• Remove saved payment methods from your account to add friction to the deposit process.
• Talk to our live chat team — a friendly, non-judgmental conversation could be the start of a positive change.

7. Tips for Safer Gambling

The following practical guidelines are recommended by g2999 for every player who wants to enjoy betting as a safe and sustainable leisure activity. Building these habits from the outset is far easier than changing entrenched patterns later.

Before You Play

• Set a budget: Decide on a firm maximum amount you are willing to spend before you log in. This should be money you are genuinely comfortable losing — not borrowed funds or money reserved for essential expenses.
• Set a time limit: Decide in advance how long you will play. Use the g2999 session time limit tool to enforce this automatically.
• Check your emotional state: Never gamble when you are feeling upset, stressed, depressed, or intoxicated. Emotional states impair judgment and increase the likelihood of impulsive, unplanned betting.

While You Play

• Never chase losses: If you have reached your loss limit for the session, stop immediately. The urge to win back lost money is one of the most common drivers of problem gambling and almost always leads to further losses.
• Take regular breaks: Step away from the screen for at least 10–15 minutes every hour. Use the g2999 reality check reminder to help you remember to do this.
• Treat winnings as a bonus: Winnings are never guaranteed and should never be factored into your financial planning. Treat any winnings as a pleasant surprise, not an expectation.
• Gamble for entertainment: Every time you place a bet, remind yourself that you are paying for entertainment — just as you would pay for a cinema ticket or a meal out. The outcome is uncertain and that uncertainty is part of the experience.

If You Feel Uncomfortable

• Stop playing immediately and close the g2999 app or browser tab.
• Activate a time-out or deposit limit from your account settings.
• Contact g2999 live support for immediate assistance.
• Speak to a trusted person about how you are feeling.

8. Contacting g2999 Support

g2999 makes it as easy as possible to get in touch whenever you need assistance with responsible gaming, account limits, self-exclusion, or any other concern. Our support team operates around the clock, every day of the year — including during BPL season, Eid, and all national holidays in Bangladesh.

Contact Channels

• Live Chat: The fastest way to reach us. Open the live chat window from within your g2999 account dashboard. Response time: under 90 seconds. Available 24/7.
• Email: For written requests, detailed queries, or self-exclusion applications, write to [email protected] (plain text — not a clickable link). Response time: 2–4 hours (Bangladesh Standard Time, BST UTC+6).

What to Include in Your Message

To help our support team assist you as quickly as possible with a responsible gaming request, please include the following information when you make contact:

• Your full name as registered on your g2999 account.
• The email address or mobile number associated with your account.
• A clear description of the tool or action you are requesting (e.g., "I would like to set a monthly deposit limit of ৳5,000" or "I would like to request a 6-month self-exclusion").
• For self-exclusion requests: your preferred exclusion period and the reason, if you are comfortable sharing it (this is optional — a reason is not required).